No sooner had I posted our article on school’s needing to meet its client’s rising digital expectations but Accenture stressed
…..out in the marketplace, digital customers are also maturing. Their dramatically transformed expectations of service, speed and personalization are just the start (Accenture, 2016, p 6)
For those interested in the digital evolution of organisations and the critical importance of people to the success of those organisations you’ll much in this 2016 research that will resonate.