Category Archives: Evolving school ecologies

Integrated Client Support

Mal Lee and Roger Broadie

 An effective and highly efficient digital communications suite is critical if the digital school is to provide the kind of integrated client support expected in a digital and socially networked society.

What is now apparent (Westerman, et.al, 2014) – particularly with business but increasingly in the public sector – is that clients no longer differentiate between a face to face and an online experience; it is but an experience.

The term – and indeed the concept of – integrated client support is rarely as yet experienced in schools. A Google search will unearth few references specifically pertaining to schooling.  It is more commonly used in the corporate sector and areas like family law, health and psychological support (Queensland Council of Social Services (2013). However, the provision of well orchestrated, quality support for all students and their families is something every good school has for generations believed is essential.

It is partly that schools haven’t seen the need to label that student support and pastoral care, but it also that most schools still don’t regard their parents and students as clients. We recommended in an earlier post that to thrive and remain viable digital schools would benefit from focussing on meeting and indeed exceeding their client’s needs and expectations.  This is an area where one can use the smarts of the digital to that.

All schools could benefit from having an integrated increasingly sophisticated client support arrangement, even if they choose not to label it as such. The aim should be to provide all teachers and counsellors ready access to the latest information and data on each child and family, packaged in a way that can provide the best possible support.  Most schools tare likely still working with a variant of the old teacher mark book, without ready access to the plethora of other information on the child’s development, in and outside the school. In a socially networked environment there should also the ready digital facility to share appropriate information with other agencies supporting the client.

With the benefit of hindsight, it is now also clear that most school’s paper operational base, and the associated inward looking, physical site fixated mindset has markedly impaired school’s ability to provide the requisite individualised high quality client support.

That shortcoming will continue while ever schools continue to operate within an analogue paradigm. While many schools have begun to tinker with the digital, employing the likes of online bookings for parent teacher interviews the reality is that they require a mature digitally based ecosystem before they can readily provide the apt, integrated, individualised, efficient and effective client support.

The system needs to be integrated within the wider school ecosystem and consonant with the ways and expectations of an evolving digital and socially networked society, where teaching and learning is happening 24/7/365 and geared to time poor parents highly reliant on their mobile technology.

Long gone are the days where the support can be only site based, reliant on the physical attendance at the place called school.  It is the client that needs to be to the fore, not those supporting the clients.

It needs to be a system that sits – and evolves readily – within the school’s wider ecosystem and where the supporting information and data is readied in the main as a normal part of the school’s everyday operations.

It will be a system where the relevant staff play a lead role but where their contribution – whether face to face or online – will be supported by a suite of pertinent information and data.

Ideally the clients should be able to access much of the desired information and the current data when convenient online at either at the school or the complementary agencies websites.  If the client wants additional support they should be able to do so initially digitally and only when truly needed face to face.

The key is to envision the desired digitally based ‘integrated client support’ arrangement from the outset, to identify the likely information and data required, to liaise with the pertinent complementary agencies and services in its creation and to build the model as one shapes the school ecosystem, gathers and makes available the data and creates the digital communications suite.

Done astutely and in conjunction with the shaping of the school’s digital communications suite and refinement of its student data and management system schools shouldn’t need for the expensive integrated client support systems being pitched at the health and social service markets.

  • Queensland Council of Social Service (2013) A Guide to Integrated Delivery to Clients 2013 -http://communitydoor.org.au/sites/default/files/A_GUIDE_TO_INTEGRATED_SERVICE_DELIVERY_TO_CLIENTS.pdf
  • Westerman, G, Bonnett, D and McAfee, A (2014) Leading Digital. Turning Technology into Business Transformation, Boston, Harvard Business Review Press

 

Technology Agnostic

Mal Lee and Roger Broadie

Recognise that in the school’s evolutionary journey and the quest to normalise the use of the digital you’ll be working towards a situation where the school is technology agnostic: where it doesn’t matter what personal technologies or operating systems those within the school community choose to use.

So long as the chosen technologies can readily access the Net as far as the school is concerned it doesn’t matter which folk choose.  While it is likely wise for schools to provide continually updated advice, part of the trusting and empowering of the school community is letting each member make the choice of the desired personal technologies.

Let the user, the learner, the client decide.

We appreciate for many raised and trained during the Microsoft hegemony, who experienced the Apple – Windows ‘conflict’ and who believed that all in the school had not only to use the one operating system but also the same model of computer this will call might sound sacrilegious.

The technical imperative for the school to use the one operating system disappeared at least 5-6 years ago with the emergence of digital ecosystems able to readily accommodate the many different mobile operating systems.  One has only to note the ease of providing all manner of smartphones, phablets and tablets instant access to the Net to appreciate why all schools to be technology agnostic as soon as feasible.

The assumption that all students and teachers must use the same hardware and software in the teaching and learning more to do with the

  • desire by the school – and its ‘ICT experts’ – to retain unilateral control of all aspects of the teaching, learning and technology resourcing
  • focus on the technology and its maintenance rather than on the desired learning
  • belief the young learn best how to use the technology when taught in a highly linear lock step manner, with the teacher in control, with all using the same technology, often with the school being able to monitor every key stroke
  • school’s distrust of and lack of respect for its students, parents and indeed most of its teachers
  • school’s insular mindset that focuses on that happening within the school walls, to the virtual exclusion of any student usage of the digital in the real world.

As schools mature digitally, genuinely collaborate with their homes, socially network, come increasingly to respect, trust and empower all within the school’s community and create a culture and adopt a mindset where the use of the digital is normalised the control over thinking disappears.

All come to appreciate that what matters is the facility of the technology – or more likely the student’s suite of digital technologies – to perform the desired functions.  In authoring an e-book it matters not whether the student uses an Apple, Android, Windows, Tizen or Firefox based system, or a mix thereof to create the final product.  While the ‘ICT experts’ will have their preference so too will each client.

That said, one can mount a case for a graduated shift and schools with limited technology staff opting to stay for a time with a common operating system.  However even those that have started this way soon open the doors for the students to use the kit they desire.

In embarking on your digital journey your school evolve at pace but so too will the technology and the practises one employs to derive the most from the current technology.

Work as fast as is feasible to shift from the traditional prescribed personal technology model to one that is technology agnostic.

BYOT and Digital Normalisation

Mal Lee and Roger Broadie

Having all students use in class the suite of digital technologies they use 24/7/365 so naturally as to be near invisible is critical to the on-going digital evolution of the school.

As Lee and Levin elaborate in their freely available (http://douglasandbrown.com/publications/) BYOT and the Digital Evolution of Schooling until schools are willing to distribute their control of teaching, learning and personal technology, to trust, respect and empower their students there is little likelihood of the school normalising the use of the digital and furthering the school’s digital evolution.

Rather the school, even if spending thousands on digital technologies, will remain operating within a paper based, control over operational paradigm unable replicate its client’s normalised use of the digital outside the school walls, and to meet both the client’s and society’s rising digital expectations.

Schools have ultimately to trust and empower all their students.

That is critical if they are to normalise the whole of school community use of the technology, and position the school culturally and technologically to continue its digital evolution.

The point that Lee and Levins make in their book is that BYOT- which is where the school encourages the children to use in class the digital technologies they are already using 24/7/365 – is but a phase, albeit a critical phase, in the digital evolution of the school.

BYOT – contrary to the views expressed by many – is not primarily about the technology but rather is a vital educational development where the school declares its willingness to cede its unilateral control of teaching, learning and technology and to genuinely collaborate with its digitally connected families and to work with them in providing a mode schooling befitting a digital and networked society.

It is a major step in creating a 24/7/364 mode of schooling that actively involves all the ‘teachers’ of the young – not simply the professionals in the school.

When all the students use their own personal technologies naturally in the classroom a new norm is achieved, a norm where the technology recedes into the background and the learner and the desired education takes precedence. With normalisation BYOT as a label very soon disappears from the school’s vernacular.

That said it bears reiterating that in 2017 relatively few schools globally have achieved digital normalisation – for the simple reason that it is very hard to do.

As Lee and Levins (2016) address in depth, and this series of blogs affirms the readying of the school for BYOT and in turn digital normalisation requires astute leaders who over time are willing and able to address the plethora of variables needed to significantly change the culture and thinking of the school, and create an integrated digitally based ecosystem able to continually make best use of the digital.

BYOT and Digital Normalisation

Mal Lee and Roger Broadie

Having all students use in class the suite of digital technologies they use 24/7/365 so naturally as to be near invisible is critical to the on-going digital evolution of the school.

As Lee and Levin elaborate in their freely available (http://douglasandbrown.com/publications/) BYOT and the Digital Evolution of Schooling until schools are willing to distribute their control of teaching, learning and personal technology, to trust, respect and empower their students there is little likelihood of the school normalising the use of the digital and furthering the school’s digital evolution.

Rather the school, even if spending thousands on digital technologies, will remain operating within a paper based, control over operational paradigm unable replicate its client’s normalised use of the digital outside the school walls, and to meet both the client’s and society’s rising digital expectations.

Schools have ultimately to trust and empower all their students.

That is critical if they are to normalise the whole of school community use of the technology, and position the school culturally and technologically to continue its digital evolution.

The point that Lee and Levins make in their book is that BYOT- which is where the school encourages the children to use in class the digital technologies they are already using 24/7/365 – is but a phase, albeit a critical phase, in the digital evolution of the school.

BYOT – contrary to the views expressed by many – is not primarily about the technology but rather is a vital educational development where the school declares its willingness to cede its unilateral control of teaching, learning and technology and to genuinely collaborate with its digitally connected families and to work with them in providing a mode schooling befitting a digital and networked society.

It is a major step in creating a 24/7/364 mode of schooling that actively involves all the ‘teachers’ of the young – not simply the professionals in the school.

When all the students use their own personal technologies naturally in the classroom a new norm is achieved, a norm where the technology recedes into the background and the learner and the desired education takes precedence. With normalisation BYOT as a label very soon disappears from the school’s vernacular.

That said it bears reiterating that in 2017 relatively few schools globally have achieved digital normalisation – for the simple reason that it is very hard to do.

As Lee and Levins (2016) address in depth, and this series of blogs affirms the readying of the school for BYOT and in turn digital normalisation requires astute leaders who over time are willing and able to address the plethora of variables needed to significantly change the culture and thinking of the school, and create an integrated digitally based ecosystem able to continually make best use of the digital.

  • Lee, M and Levins, M (2016) BYOT and the Digital Evolution of Schooling Armidale Douglas and Brown – http://douglasandbrown.com/publications/

Collaboration in Learning. Transcending the School Walls

Mal Lee and Roger Broadie

Mal Lee and Lorrae Ward published their research on the growing school – home nexus in 2013 in their ACER Press publication Collaboration in Learning: Transcending the School Walls. That work not only examined the nature of the collaboration in case study schools in the UK, US, NZ and Australia and its many benefits, but also the importance of developing a mode of schooling and teaching apposite for an ever evolving digital and increasingly socially networked world.

Lee elaborated upon that work in ‘Digital Technology and Student Learning’ (2014) and fleshed out how schools in their genuine collaboration with their homes could markedly improve the student learning. By

  • improving the home – school collaboration
  • empowering the parents and students and furthering their understanding of what is being learnt outside the classroom
  • making learning more relevant and attractive
  • lifting time in learning
  • adopting more individualised teaching
  • making greater use of peer supported learning
  • teaching more in context and
  • making apt use of increasingly sophisticated technology

the belief was schools should be able to markedly improve each child’s education.

The intention here is not to elaborate upon that work nor is it to repeat the points made in ‘Home – School – Community Collaboration’ (Lee and Broadie, 2016), but rather to comment on the developments that have occurred since writing the earlier works, and to place the developments in context.

What is increasingly apparent is that genuine home – school collaboration and teaching and learning that transcends the classroom walls is primarily a feature of a higher order mode of schooling. It is likely to be found only in those schools that have a digital operational base, recognise the learning happening outside the school walls and which are of a mind and have a culture accepting of genuine collaboration. While as indicated (Lee and Broadie, 2016) educational leaders and governments have for decades extolled the benefits of home – school collaboration and spent vast monies and efforts in the quest, genuine collaboration – except in some niche school settings – doesn’t take hold until schools have gone digital, begun to socially network and are of a mind to nurture the desired collaboration.

What is also clearer is that genuine collaboration between the school, its homes and community is critical to the on-going digital evolution of schools, the shaping of school ecosystems that merge the expertise and resources of all the teacher’s of the young and in time the development of a curriculum for the 24/7/365 mode of schooling. Until schools are ready to collaborate, to listen to their homes and the young, to value the contribution all parties can make to the 24/7/365 teaching of the young and have in place a culture and digital infrastructure that will facilitate the collaboration they have little chance of creating and resourcing the desired ever evolving school ecosystem or of providing an instructional program for a socially networked community, that successfully involves all the teachers of the young. Rather the schools will continue as insular, site fixated teacher controlled organisations, increasingly divorced from the real world.

Genuine collaboration is thus one of the critical steps in the school’s digital evolution.

With the benefit of hindsight and the opportunity to examine the operations of schools that have moved beyond the Digital Normalisation stage it is also clearer that in genuinely collaborating with the student’s homes and the community in improving the education provided the schools will – without any significant extra effort or expense – also simultaneously enhance the school’s

  • social networking
  • ecosystem
  • resourcing
  • administration and communication
  • marketing and promotion, and
  • growth and viability.

Genuine collaboration with the school’s clients in the school’s prime business – the holistic education of its young – will in a digitally based, socially networked school largely naturally fuel the growth of the total school ecosystem.

While the silo like nature of traditional schooling inclines one to consider the teaching and learning – the educational element – in isolation, the situation within increasingly integrated evolving complex adaptive systems obliges all associated with the school, but in particular its leaders to always look at the integrated totality, and how the enhancement of a critical facet of the ecosystem will likely impact all the other parts.

Within an integrated school ecosystem the old division of operational responsibilities largely disappears. The focus is on the desired learning, with the school looking to use whatever it deems appropriate to enhance that learning. It matters not if it makes use of a community organisation, a communications tool, a student team, an online resource or a combination of ‘resources’. What matters, is the desired learning.

Achieve genuine collaboration in the learning and the school will be well positioned to continually grow its total ecosystem and productivity.

  • Lee, M and Ward, L (2013) Collaboration in learning: transcending the classroom walls, Melbourne ACER Press
  • Lee, M (2014) ‘Digital Technology and Student Learning’, Educational Technology Solutions – July 15 2014

 

A Curriculum for a Socially Networked Society

Mal Lee and Roger Broadie

 This hopefully will challenge the conventional thinking – that is still largely schooling children for the 1950s.

All schools should in their teaching today be guided by a curriculum for digital and socially networked society, where the young are in essence being schooled 24/7/365.

All ideally need a curriculum that is current, appropriate to the school’s situation, which readily accommodates continual rapid, uncertain change and school differences, apposite for socially networked learning, that increasingly integrates the in and out of school teaching and which readies each child to thrive in a seemingly chaotic, ever evolving digital and socially networked world. That said the curriculum should also continue to address the core learning, of the type fleshed by Pellegrino and Hilton in their Education for Life and Work: Developing Transferable Knowledge and Skills in the 21st Century (2012) and the values and human rights of contemporary society.

Crucially they’ll want a curriculum where the teaching and learning can happen anywhere, anytime, in context in the socially networked world, and not as now that is fixated on learning within a physical site, within a restricted time frame and which disregards the learning and teaching occurring outside the school walls. Why shouldn’t all manner of upper secondary students build upon their out of school learning and be able to receive part of their teaching outside the classroom, in context, collaborating with the likes of start-ups, international aid agencies, tertiary faculties, theatre companies, digital marketers, hospitality, fashion houses or automotive electricians?

Allied is the necessity of providing guidance for all the teachers of the young, as they work evermore collaboratively in the 24/7/365 development of the children’s cognitive, inter and intrapersonal competencies (Pellegrino and Hilton, 2012). While the focus of the curriculum should rightly be on the professional teacher and the critical intensive teaching that occurs within the school walls the curriculum should also guide all assisting educate the young, be they the children themselves, the parents, carers, grandparents or the community mentors, or local businesses and service groups. The teaching and the curriculum should be intertwined, with the student’s needs guiding all. As the schools distribute the control of the teaching and learning, and work to enhance the contribution of the volunteers so the latter teachers will need instructional guidance. Some might argue to leave to the ‘out of school’ teaching completely laissez faire, but the authors’ suggest the vast majority of parents would benefit from schools providing somewhat more curriculum direction and support than now.

In looking to provide that curriculum it is vital schools and government understand that schools will need to:

  1. be genuinely committed to collaboration with their homes and communities, with other schools, and professional associations to be a successful networked school community
  2. develop and enact a digital, networked mindset
  3. have a supportive digital ecosystem and culture
  4. have the agency and agility to design, implement and assess curriculum that is relevant and meaningful for their context, by responding to and shaping societal and technological changes
  5. recognise that in an evolving socially networked society where the young learn more than ever 24/7/365 much of that learning – and teaching – will be seemingly chaotic, non-linear, synergistic, naturally yielding often unintended benefits
  6. address equity issues regarding access to, participation, and outcomes of its students in relation to technologies and learning.

All are vital preconditions.

In brief the schools need to be ready to successfully teach to a curriculum for a socially networked society.

Critically that curriculum should be delivered by a school that is digitally based, socially networked and which has an ecosystem and culture that naturally promotes and supports in everything it does a 24/7/365 mode of schooling. It is near impossible to teach to a curriculum that seeks to empower the young, promote risk taking, creativity, innovation, critical thinking, reflection, agility, social networking, team work and collaboration in a school that is risk adverse, site fixated, micro managed, tightly controlled and where the curriculum is dated and the students are disempowered. Even the greatest of teachers will struggle to provide a 24/7/365 education in the latter environment.

Michio Kaku rightly observed at the 2016 ISTE conference that most schools, by their very nature are still geared to educating the young for the 1950s (Nagel, 2016).

It is impossible – despite the government and bureaucratic spin – for the traditional, centrally developed national and provincial curricula to provide schools a current and appropriate curriculum for a rapidly evolving, socially networked world. Their development invariably takes years of committee work, and as such they are dated well before implementation and antiquated by their next revision. They are a product of a world of constancy, continuity and government desire for control.

They are designed on the dated belief that all schools are the same, and will remain so for years to come. Schools at significantly different evolutionary stages (Lee and Broadie, 2016, 12), offering appreciably different modes of schooling, are expected to gain guidance and direction from the one document. Schools that have normalised the whole school use of the digital and which are building upon the digital competencies their students bring to every classroom are expected to follow the same Technology curriculum as those paper based schools where the children are obliged to ‘learn’ how to use computers in the lab.

Globally education authorities continue to ready the curriculum for their particular bailiwick, their own patch of the world, very often strongly swayed by the government of the day. Little or no thought is given to the reality of the socially networked world or ever evolving complex adaptive systems that geographic boundaries matter little as both the schools and their instructional programs naturally evolve in a remarkably common manner globally. The young are learning and being taught, whether the authorities like it or not, in a boundary less socially networked world over which governments have limited control.

Little is the wonder that the early adopter digital schools globally have chosen to largely disregard the ‘official’ curriculum and work with like-minded schools worldwide in the design their own.

At first glance it could be argued that the various education authorities could in time, particularly if they adopted a digital mindset, produce a curriculum for 24/7/365 schooling. Leaving aside the inherent inability of bureaucracies to accommodate rapid change there is also the telling reality that schools can’t hope to successfully use a 24/7/365 curriculum until the school has readied a supportive higher order digitally based ecosystem and culture, where all within the school’s community are ready to collaborate in advancing that mode of teaching.

All can see the folly of governments trying to impose a 24/7/365 socially networked curriculum on insular inward looking schools unwilling to genuinely collaborate with their communities, to distribute the control of the teaching and learning, to network and which are lacking the digital infrastructure and processes critical for ready collaboration.

In brief a sizeable proportion of the schools would be unwilling or unable to work with such a curriculum.

The key is to recognise that schools, even within the one authority, are at different evolutionary stages (Lee and Broadie, 2016, 43), to understand that those differences are on trend to grow at pace and to endorse the lead of the pathfinder schools and formally support school based curriculum design.

By all means provide if desired system and national guides for the various areas of learning, and matrices suggesting which of the teachers of the young might best teach what attributes, but understand in the curriculum design that schools will never be the same again, each is unique and should shape its own curriculum. Of note is that globally many professional associations already provide these guides.

While some might recoil at the mere idea of school based curriculum and student assessment remember that there are globally education authorities that have been successfully using school based curriculum, and indeed school based student assessment, for generations. The empowering of the professionals and expecting them to provide instructional leadership is not new.

Helbing in discussing the impact of the Digital Revolution (Helbing, 2014) made the telling observation that the accelerating pace of organisational evolution and transformation, and the inability of bureaucracies to handle that change obliges the societal adoption of self-regulating units that have the agility to thrive with the on-going change, seeming chaos and uncertainty.

The pathfinder schools have adapted to that reality.

Conclusion

In writing this piece we don’t expect most education authorities or governments to relinquish their control over the curriculum at any time in the near future. We most assuredly don’t expect most to cede their control of student assessment and adopt procedures consonant with a school-based curriculum.

What they could do is to revisit the warning John Dewey, one of the world’s great educators, who a century ago offered in Democracy and Education:

As formal teaching and training grow in extent, there is the danger of creating an undesirable split between the experience gained in more direct associations and what is acquired in school, This danger was never greater than at the present time, on account of the rapid growth in the last few centuries of knowledge and technical modes of skill (Dewey, 1966. p11).

One hundred years on his concerns about society disregarding the ‘more direct associations’; the informal learning; the 80% plus of learning time available to the young outside the school walls are that much more critical.

Largely unwittingly schooling has in its formalising of the curriculum in the twentieth century created highly insular, dated learning institutions, largely removed from the real world.

It is time to heed Dewey’s advice, to re-establish the connection and to create schools and provide a curriculum appropriate for a rapidly evolving, socially networked society.

Acknowledgements.

The authors would like to acknowledge the support and advice given by Professor Glenn Finger (Griffith University) and Greg Whitby (Executive Director Catholic Education Diocese of Parramatta) in the preparation of this piece.

  • Lee, M and Broadie, R (2016, 12) A Taxonomy of School Evolutionary Stages. 2nd Edition Armidale Douglas and Brown – http://douglasandbrown.com/publications/ =
  • Lee, M and Broadie, R (2016, 43) ‘School Difference as the New Norm’, Digital Evolution of Schooling at www.digitalevolutionofschooling .net
  • Nagel, D (2016) ‘Education in the ‘Fourth Wave’ of Science driven Economic Advancement’. T.H.E. Journal June 2016
  • Pellegrino, J.W and Hilton, M.L., (eds) (2012) Education for Life and Work: Developing Transferable Knowledge and Skills in the 21st Century, Committee on Defining Deeper Learning and 21st Century Skills; Center for Education; Division on Behavioral and Social Sciences and Education; National Research Council

 

Empowering the Professionals

Mal Lee and Roger Broadie

empowering

While the empowerment of the total school community is very important what is critical is the empowering of all one’s paid staff – the teachers and the professional support – and having them use their full professional capability to continually grow the school.

For too long schooling has failed to get the most from its professionals.

It is not the fault of the staff but rather poor and dated organisational practises, and in many situations the authorities lack of trust in the professionals and belief they have to be micro-managed.

Rapidly evolving tightly interconnected, increasingly complex higher order school ecosystems cannot afford that waste, inefficiency and distrust.

It is easy to forget in all the talk about the digital and the social networking that the school’s greatest resource is its professional staff. 85% plus of the school’s recurrent funding is spent on staff salaries and on costs. 3%- 4% of the funding if lucky is spent on the digital technology.

The scarcest resources in any organization are performing people (Drucker, 2000, p121).

Within the traditional strongly hierarchical silo like school the vast majority of the teachers and the professional support staff have for generations been disempowered and their professional capability markedly underused.

Within that ‘factory’ model only a few atop the apex – the management – have a macro appreciation of the workings of the school, with the teachers – the production line workers – expected to follow orders and focus on the micro applying their expertise to their part of the production line. We have thus maths, chemistry, history and English teachers whose very title communicates their limited role, micro focus and contribution.

Examine the likes of the national standards for Australia’s teachers (http://www.aitsl.edu.au/australian-professional-standards-for-teachers/standards/list) and you’ll see classroom teachers are still expected to focus on their area of expertise and not have any significant understanding of the macro workings of the school until they reach what is termed the ‘Lead’ level and even then the involvement is limited.

The same micro focus is true of the professional support staff with most expected to look after a narrow area of operation, often being explicitly denied any wider involvement. How many schools today actively involve the professional support staff in their ‘staff’ meetings? It is likely most traditional schools wouldn’t contemplate involving the professional support, believing such meetings should be restricted to those who know, the ‘academic’ staff.

The dated – factory derived – assumption is that a strong division of labour, controlled by a small management team will provide the most efficient holistic education for each child in an increasingly inclusive digital and socially networked society.

That is somewhat questionable.

Little is the wonder that few of the teachers or the support staff in the traditional settings have come close to realising their full professional capability, and acquiring and being able apply the kind understanding and expertise needed to assist operate and grow a tightly integrated school ecosystem. There is no expectation they should do so, most accepting their lower order standing until they retire.

For too long schools have made limited use of highly educated, well-paid staff, providing neither the expectations, support or in many respects the rewards deserved of professionals. The treatment of the professional support staff, many of who have degrees, has been particularly wasteful, with their talents invariably underused.

Of note is that all the pathfinders began their evolutionary journey with this staffing scenario, with the normal mix of staff, the good and indifferent.

The creation and growth of a tightly integrated digitally based school ecosystem where every facet of the school’s operations is directed towards continually realising the shaping vision in an ever evolving complex adaptive system requires all paid staff – teaching and support – contribute to the macro workings of the school as well as their area of expertise. Every professional should rightly be expected to assist grow the school and their own expertise, and to do so as the school moves to an ever higher plane (Lee, 2015).

Within a tightly interconnected, naturally evolving ecosystem any initiative is likely to have as indicated both its intended and significant unintended benefits that could be manifested any part of the of the school’s operations, its teaching, administration, communication, resourcing or marketing. Any of the staff, teaching or support, could be impacted and thus all need to play their part in optimising the unintended. The introduction a new school app, a seemingly simple initiative, will for example likely impact many parts of the school, educational and administrative, yielding both the planned and very likely unintended benefits..

In going digital and increasingly integrated, with the operations transcending the school walls, the old divisions of labour – the old internal and external walls – soon disappear and the school needs professionals able to flourish in that interconnected environment, understand the links, thrive on the seeming chaos and uncertainty and to go the extra mile when needed.

Tellingly newly appointed staff within the mature digital organisations are expected to make that professional contribution from day one – contrary to the view expressed in the teaching standards. While it is recognised it takes time for even the most capable of professionals new to the organisation to get up to speed there is nonetheless the expectation that as a professional they lead within their speciality and organisationally.

The case studies have revealed that likely the only way to create this type of higher order staff is to empower all and assist each person grow his/her professionalism and understanding of the macro workings of the school in situ, and by ensuring all are provided the apt digital kit and support.

It will take time and be closely aligned to the evolution of the school, the change in its culture and mindset and the movement to a higher order mode of schooling.

The authors have considered ways of accelerating the staff empowerment and cultivating the higher order skill and mind set out of context but we strongly suspect – at this stage at least – the professional enhancement is best done primarily in house, in context, with the aid of mentors and apt professional learning networks.

  • Drucker, P (2001) Management Challenges for the 21st Century, NY Harper Business

 

Cutting Through the Technology Hype

Minimising the waste and maximising the effectiveness

Mal Lee and Roger Broadie

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A growing and perpetual challenge schools will face in their digital evolution is that of successfully cutting through the immense and often very sophisticated hype associated with all emerging digital technologies, to acquire the technology needed and to avoid wasting scarce monies, social capital and teacher’s time with the unnecessary and the ineffectual.

This is where the principal’s digital acumen is tested.

While the technology companies have over the last century plus displayed considerable marketing expertise in winning over the school market globally (Lee and Winzenried. 2009) their efforts in recent years have become that much more sophisticated – and in some instances one might say insidious. Most of the companies are simply doing their utmost to sell their product, but recent studies on a development known as ‘edubusiness’ indicate a few could be using their involvement in educational testing to ‘validate’ the selling of their instructional technology.

The studies by the likes of Hogan (http://researchers.uq.edu.au/researcher/11666, http://www.aare.edu.au/blog/?tag=anna-hogan) and Lingard (http://www.educationincrisis.net/blog/item/1243-complementarities-and-contradiction-in-the-pearson-agenda) provide an insight into the techniques some of the multinationals employ to secure and hold the school’s custom.

Those studies underscore why the head, as the school’s chief architect and final decision maker, has to be able to cut through the technology hype (Lee and Finger, 2017), and why it is vital the school has a ‘chief digital officer’ (Lee, 2016, 1) who can provide the principal the requisite expert advice.

While those of us studying the evolution of the digital technology in schooling have observed the finite hype cycles of all the major instructional technologies over the last fifty plus years, and the often still very considerable gap between the technology rhetoric and the reality, daily we continue to watch schools and governments spend vast monies on dated and dubious technological ‘solutions’.

Schools, education authorities and indeed governments globally have over the last forty plus years wasted millions of scarce dollars acquiring inappropriate and unnecessary digital technologies. They continue doing so today. Election after election globally one sees the ‘in technology’ offered up to the voters. The poor decision- making is not only costly but also wastes the teachers’ time and impairs the productive use of the apt technology.

Disturbingly this has been so with all manner of instructional technologies since the magic lantern (Lee and Winzenried, 2009) and is likely to continue until schools – and principals in particular – exercise the requisite acumen and leadership in shaping the desired totality.

How great that waste of money and time has been no one knows. Suffice it to say any who have been associated with digital technology in schools for any time will be aware of the monies that have been, and are currently being wasted, the staff’s frustration of being lumbered with inappropriate technology and the damage caused the digital evolutionary quest when ill conceived decisions are inflected on the school. For example in the recent elections in the Australian Capital Territory (ACT) the subsequently successful Labour Party pledged to provide every student an iPad. This ‘one size fits all approach’, that would be controlled by the Government’s ICT experts, without regard to each school’s situation was offered to some of the most affluent electorates, in one of the world’s most affluent nations. No thought was seemingly given to the reality that virtually every child in that wealthy city state already had a suite of personally selected digital technologies, that the children from a very early age had already normalised the use of the digital 24/7/365 and that the government was both duplicating the home buys and imposing a ‘solution’ that would stymy the digital evolution of its schools.

Sadly the ACT scenario is being replicated worldwide, probably daily by other governments, education authorities and schools. All are still focussing on the parts, and not the creation of the desired tightly integrated digitally based ecosystem (Lee and Broadie, 2016, 17).

It takes astute decision makers, supported by apt processes to acquire and secure access to the digital technologies required, to see through the hype and spin, to reject the unwarranted, and to minimise the waste and maximise the effectiveness of the technology.

It requires of them very good crap detectors.

Fortuitously it would appear the first of the schools have attained a digital maturity and an understanding of the desired totality where they can markedly minimise the risk of acquiring the unnecessary technologies, while simultaneously ensuring their staff, students and parents have the digital tools and resources required.

That said we’d suggest it is impossible for schools not to make mistakes. Digital evolution and transformation is by its very nature risky, the way forward uncertain and while the digital technology has improved markedly there is still often a large gap between the promised and actual performance. Mistakes, some substantial were made by all the schools studied. All one can ever do is to minimise the risk.

That risk can be markedly reduced by:

  1. Giving schools the power and responsibility for ‘acquiring’ the digital instructional technologies they require, getting the central office ‘ICT experts’ out of the play with the personal technologies (Lee and Levins, 2016) and having the latter focus on providing the bandwidth and where apt the network infrastructure. Be willing to say no to undesired technological solutions offered by the ‘ICT experts’, be they in or out of house.
  2. Ensuring the Principal and ‘CDO’ oversee all key digital technology decisions. All buys should enhance the desired school digital ecosystem and as such one needs both a whole of school digital technology budget, and most assuredly not the traditional discrete faculty/unit budgets, and simple checklists and processes that lessen the chance of the school purchasing inappropriate technology solutions.
  1. Moving the school to an increasingly mature digital operational base, distributing the control, empowering the school’s community and having all better understand the role the balanced use of the digital and socially networking can play in creating the desired culture and digital ecosystem. Having all, rather than a few ‘experts’ understand the desired role of the technology is vital.
  1. Pooling the digital technologies of the student’s homes, the school and its community and distributing the risk, particularly with short life cycle technologies. Schools don’t have to own the desired personal technologies to ‘acquire’ them. Indeed it is far wiser not to buy them, except in special circumstances.
  1. Adopting a BYOT policy, and in turn normalising the whole of school use of the student’s own suit of evolving digital technologies. BYOT – and having each student select, acquire, support and upgrade each of his/her chosen suite of hardware and software places control in the hands of each user and largely removes all the risk for the school and government associated with most of the short life personal technologies. With BYOT the school basically removes from its remit the near impossible task of continually funding and selecting the desired personal technologies for each child, while at the same time empowering its clients. By all means offer advice but the school and vitally government has no longer to worry about all the hype and risk surrounding the plethora of short-term personal technologies.
  1. Appreciating that the richness of the educational resources on the Net and the multi-media digital creation facilities and apps in the student’s hands significantly reduces digitally based schools having to buy packaged teaching resources – digital or print.
  1. Networking or working collaboratively with other ‘educational’ services, distributing or totally removing the risk to the school.
  1. Renting apt Cloud or app services. Many schools have over time built very extensive and expensive hosting facilities, the services on which have to be continually updated with the associated risk and costs. The rental of continually upgraded apps and Cloud based services removes much of that hosting cost and the many associated risks.

It also helps if the leadership:

  1. Understands the Gartner Hype Cycle (Lee and Winzenried, 2009) (https://en.wikipedia.org/wiki/Hype_cycle,) and those technologies whose life cycle is shortening. Appreciate – as Lee and Winzenried identified in their 2009 study and description of the life cycle of instructional technologies – many of those technologies will never move beyond the ‘hype’ phase, dying before they are viable. This harsh reality tends to be overlooked in the more recent Gartner studies. Think of the literally thousands of education apps and software solutions – many created and promoted by governments – that never really moved beyond the hype phase and ‘sit’ unused. The other point to appreciate is that in general terms the life cycles of even the economically successful instructional technologies are getting shorter.
  2. Avoids the acquisition or leasing of short life cycle digital technologies. The prevailing perception of likely most schools and the auditors is that the technology will remain current for years. The fact that it won’t and will be soon superseded needs to be understood.
  3. Recognises the total cost of ownership of the technology, and the importance financially, operationally and user wise of very high reliability, low maintenance and the ease of being integrated in the school’s digital ecosystem.
  4. Is aware of the moves by the major technology companies globally to ‘own’ the school and its data, their desire to ‘hook’ schools financially into long term financial commitments and is very wary about entering into any long term financial agreements with those technology companies.
  5. Is continually alert to the likely unintended impact and benefits that will flow from the 24/7/365 use of the digital and the importance of optimising the desired (Lee and Broadie, 2016, 21).

Conclusion

The ability of the head – with the help of the ‘CDO’ – to cut through the digital technology hype, to ask the telling questions and identify if the technology can assist the school realise its shaping vision is a critical leadership skill increasingly required in all digital schools. The failure to do so can at the extreme, as too many schools and education authorities have found, bankrupt the organisation or at the very least deprive the school and authority for years of scarce resources.

That is an unwarranted risk that can be easily avoided if the school’s leadership continually asks if the suggested new technology is needed and ensures the due diligence is undertaken.

 

  • Gartner (2016) ‘Gartner’s 2016 Hype Cycle for Emerging Technologies’ Garner Newsroom, August 2016 – http://www.gartner.com/newsroom/id/3412017
  • Lee, M and Winzenried, A (2009) The Use of Instructional Technology in Schools, Melbourne ACER Press
  • Lee, M and Broadie, R (2016, 21) ‘Optimising the Intended and Unintended Benefits’, Digital Evolution of Schooling June 2016 – http://schoolevolutionarystages.net/?m=201606

 

 

The Digital Infrastructure and Ecosystem

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Mal Lee and Roger Broadie

The successful digital evolution of the school necessitates it having an apt, continually evolving and largely invisible underpinning digital ecosystem.

It necessitates embarking on the digital evolutionary journey with the desire to create that digital ecosystem as soon as is feasible and to continually enhance its ability to assist deliver the desired education of each child.

Indeed one of the important lessons to be learned from the pathfinder experience is to openly share with one’s colleagues and school community the quest to create an increasingly powerful and productive digital ecosystem.

Without that infrastructure and an astutely shaped highly effective digital ecosystem all the school can do is dream.

Campus wide access to the Net within the school should be super simple. One click and all systems go.

Everything we have written thus far in this series of blogs is prefaced on the assumption that the school has

  • the apt underpinning electrical and digital base
  • created a mature highly effective and reliable digital ecosystem that continually supports the school’s efforts to realise its shaping educational vision.
  • provided its total teaching and learning community ready 24/7/365 use of that digital ecosystem.

To evolve digitally every school needs have

  • a highly reliable supply of electricity
  • apt total school campus wide Wi-Fi access
  • ample, but ever greater bandwidth
  • limited and reasoned Web filtering – with the school observing the laws of the land
  • current digital presentation technology in every teaching room
  • all having in their hands and using their chosen suit of personal technologies
  • personal technologies it can provide children in need
  • all staff – teaching and professional support – with the digital tools needed for their work
  • in its website the digital interface between the school’s digital ecosystem and the socially networked world
  • digitised all school administration and communication – gradually shedding all paper based processes
  • integrated all its digital operations, in and outside the school walls in its shaping of a highly productive ecosystem

The last point is critical.

One should be seeking to create from the outset an increasingly higher order and more efficient and productive ecosystem where all the digital technologies are geared to supporting the realisation of the school’s shaping vision, in manner consistent with the school’s culture.

The shaping and the daily governance of that apt tightly integrated digital ecosystem should, as indicated be the operational responsibility of the school’s ‘CDO’ or his/her equivalent.

It does, within a rapidly evolving environment where empowered members are actively encouraged and supported to take risks, require a ‘CDO’ with high-level people skills who can balance the quest to allow teachers to fly with the need to maintain efficiency. It most assuredly can’t be done by a part time ICT committee or by a network manager lacking the prerequisite high-level educational prowess and people skills.

Three of the early tasks before embarking on the digital evolutionary journey is to;

  • do a brutally honest appraisal of the school’s digital infrastructure and its capacity to readily allow everyone to access the Net at speed any time, anywhere they wish.
  • explain the imperative of creating the desired, ever evolving digital ecosystem.
  • select a ‘CDO’ and his/her team. As indicated the finding of the ‘CDO’ can be hard, but from the outset you’ll need someone responsible for overseeing the shaping and daily workings of the digital ecosystem.

It is highly likely that many of the digital operations to be overseen by the ‘CDO’ will currently be undertaken within separate silos, with those in charge of each often reluctant to relinquish their power.

It is thus important from the outset to emphasise the quest to create the tightly integrated digital ecosystem and to underscore the importance of its daily governance.

In 2016 many if indeed not most schools don’t have the requisite total digital infrastructure and most assuredly have yet to appreciate the imperative of integrating all the parts to form an increasingly powerful and productive digital ecosystem.

It is appreciated the school’s location and its resources can frustrate that quest but all too often the major impediment is the school’s leadership, and its unwillingness to prioritise the creation of a powerful digital ecosystem.

In the mid 2000s Mal observed that all schools in the developed world could if the head considered it a priority find the funds to place IWBs in every teaching room and network the school.

A decade on with the drop in technology and network pricing, markedly enhanced equipment reliability, virtually all children having their suit of personal technologies and growing societal digital expectations there is no reason other than leadership why any school in the developed world should not have an adequate whole school digital ecosystem. While concerns are expressed about lower SES schools the reality is that globally, developed societies fund schools on a needs basis allowing all such schools to acquire the technology if the principal desires.

If your school wants to evolve digitally prioritise the resourcing and formation of the underpinning digital ecosystem.

Remember getting the technology in place is the easy step.

Getting the school’s community to use the ecosystem to best advantage is the challenging stage.

 

Politicking School Evolution

Mal Lee and Roger Broadie

On first glance this might appear to be an unusual topic to include in the digital evolution of schooling. You’ll not see mention of it in any school planning document.

But the reality is that every school, small and large and indeed every organisation seeking to evolve digitally needs leaders skilled in the politicking of change, ready to apply those skills whenever the opportunity arises. The organisational change literature (Kanter, et.al, 1992) suggests up to 20% of a leader’s time can be spent directly or indirectly in politicking the desired change. It could be much more.

In most instances one is looking at small ‘p’ internal politicking but there could well be times – quite pronounced in some settings – where the school leadership needs to astutely engage in large ‘P’ politicking and to work with the professional politicians in advancing the school’s evolution.

It is appreciated state school leaders across the Western world as public servants are invariably prohibited from the latter type of ‘collaboration’ but as any who have worked in school administration for some time appreciate there are ways of safely activating supportive politicians as sponsors of a change.

If one is to successfully lead the digital evolution of a school, either as principal or as a member of the leadership team one needs to be skilled in the art of politicking the desired change and the protection of one’s back. The latter is important.

It is critical the leader secures the requisite support and endorsement at each key stage of the evolutionary journey and nips in the bud any moves that could distract the school from realising its shaping vision.

That entails very good people skills, astute social networking, the securing of sponsors and promoters of the change, the generation of a strong reserve of social capital, respect, the close daily monitoring of the school’s total operations and an appreciation of when it is necessary to secure the endorsement of various parts of the school’s community before making the next step. That endorsement doesn’t always have to be formally minuted but it is always helpful to have at least an email record of any agreements for possible future reference.

It also entails – when the circumstances dictate – the principal being willing to make unilateral decisions. Hansen in his excellent study on Collaboration (2009) talks of ‘disciplined collaboration’ and the necessity of leaders ‘assessing when to collaborate (and when not to)…stressing the ‘goal of collaboration is not collaboration, but better results (Hansen, p15, 2009).’

The latter is often forgotten.

It becomes particularly pertinent as the pace of the digital evolution accelerates, natural nonlinear growth impacts and the school realises ever more unintended benefits.   There is scant time or indeed interest in scrutinising every step and a willingness to let those at responsible make the decisions provided they are consonant with the school’s shaping vision.

The pathfinder school experience strongly suggests, particularly in the early stages, the evolution can be two steps forward and one step back. One is most assuredly not looking at a clear linear, A to B to C evolutionary path even with the best of planning and politicking.

It is easy to forget that in going digital schooling is embarking on one of its most momentous historical changes, and is doing so in a historically remarkably short period. It is very likely that none of the school staff or parents has ever had a digital schooling, and as such has a clear understanding of what is entailed.

It is an immense change to politick, to manage and have accepted as the new norm.

It is thus imperative that one sell the school’s evolution not only with the staff and the educational decision makers but also with the school’s student, parent and wider school community – with one’s clients –and ensure as best one can the clients are supportive of the school’s evolution and growth.

Virtually all the parents have only known the traditional paper based mode of schooling and while generally supportive of the digital they will retain a degree of ‘digital paranoia’, will at times default to the traditional ways and interestingly will likely expect the school to ‘fix the problem’ even when the responsibility has supposedly been shifted to the parents. In brief even when giving an endorsement, such as supporting BYOT many parents will not grasp the full implications of that approval.

The challenge is amplified when each year the school takes on a new student parent cohort.

You’ll soon find the students, even the very young will be your greatest political allies, particularly when you empower and collaborate with them, and ensure they are taught how the 24/7/365 use of their digital technologies can enhance their holistic education. There are few things more powerful politically than having a total student group able to articulate to parents and visitors how the digital is improving their learning.

Experience suggests it will take time for the digital transformation of schooling to be fully accepted, but that acceptance can likely be accelerated by genuinely collaborating with all the ‘teachers’ of the young – the staff, the students, their families and the wider school community – respecting and recognising their contribution, empowering them and having all appreciate the macro workings and aspirations of the school such that all can assist with politicking the evolution.

  • Hansen M.T (2009) Collaboration: How to Avoid the Traps, Create Unity and Reap Big Results, Boston, Harvard Business School Publishing
  • Kanter, R.M., Stein, B.A. and Jick, T.D (1992) The Challenge of Organisational Change NY Free Press